Ecommerce Solution with Delivery for Kosher supermarket GoKo
GoKo, short for Go Kosher, is a regional Kosher supermarket with 2 branches in the east of London. Known for stocking the largest selection of Kosher food and household goods in their area, they are constantly listening to feedback to ensure they are providing the products and services demanded by their customers. To expand their selection and ensure that their customers can get everything they need under one roof GoKo partnered with a few high-quality local suppliers to provide specialty items.
Several years ago GoKo Supermarket started offering local delivery service taking orders manually, mainly by phone. To keep pace with growing customer demand and to improve service they needed a more efficient, less time-consuming ecommerce option that would allow them to expand with their business.
Selecting the right online grocery ordering and delivery software
Although they had all but chosen another ecommerce software supplier, when GoKo learned about the SAAS Grocery solution they decided to take a closer look. The capabilities of SAAS Grocery’s online shop and back-office persuaded GoKo to move their online ordering and delivery service to the SAAS Grocery solution. GoKo also realized that, in addition to needing robust, future-proof software, they also required expert training and consulting to streamline their picking and packing processes to make it more efficient. The SAAS Grocer Success Program proved to be the perfect solution for GoKo’s challenges.
Why GoKo Supermarket chose SAAS Grocery:
- Excellent return on minimal initial investment
- Easy-to-use online shop with responsive, fast loading design that runs practically on any device
- Less time picking and packing with SAAS Grocery’s unique and efficient in-store algorithm driven Wave Picking process
- Complete Back-Office solution that links to legacy systems
- Integration of local suppliers with automatic ordering
- Full compliance with strict EU laws for data privacy and food information
- Strong project management support from the dedicated SAAS Grocer Success Program team
Project and go-live for online ordering and delivery service
After only a bit more than three months GoKo’s brand new online shop was ready to go online – and just two months later it did! GoKo launched their website in the Summer of 2018 allowing customers to order more than 3,000 Kosher products 24/7 online with their preferred device. Orders are delivered at customer selected times. Customers are pleased with GoKo’s rapid response times; orders placed before midnight are delivered from afternoon to evening of the next-day. They also use a UK-wide delivery service which will ship within 24 hours of an online order.
Their new website met their ecommerce needs as well as being a perfect stage to present their two existing local Kosher supermarkets. SAAS Grocery’s integrated content management system, CMS Light, gave GoKo the tools they needed to manage all their marketing content to promote their stores and unique services.
Pick & Pack process
Picking and packing for GoKo Supermarket’s online delivery occurs in one of their existing stores using SAAS Grocery’s unique algorithm-driven Wave Picking. Using Wave Picking performance of up to 800 items per hour per picker is routinely reached as all items for all customers of a delivery cycle are picked simultaneously. This is a vast improvement over typical hourly batch pick rates of 140 items. Fresh Kosher food from external specialty suppliers, e.g. butchers or bakeries, is ordered automatically overnight by the SAAS Grocery Back-Office and delivered just-in-time to GoKo. Customer specific packing takes place in a dedicated packing area within the store. To reduce errors and damage packers receive detailed instructions describing packing sequence and into which bag or box items for each order are to be placed.
GoKo uses their own vans for London area deliveries. To optimize routes and minimize distances GoKo uses a route planning system interfaced with SAAS Grocery. Using the Back-Office GoKo can define delivery days and time windows based on postal codes. SAAS Grocery analyzed the UK’s postal code logic to develop nationwide delivery which is automatically and efficiently provided by external carriers.
Integration of POS and payment systems
To avoid having to re-input product data GoKo opted for integration with their POS system. By using real-time integration all prices and availability are always up-to-date in the online shop saving time and avoiding errors.
To facilitate credit card payments used by online customers SAAS Grocery incorporated payment services through Barclays’, one of the UK’s leading payment processors. SAAS Grocery developed a solution to keep this process smooth and efficient by accommodating delivery bills that differ from the order price due to fresh food requiring weighing in order to obtain an actual price.
Management of GoKo supermarket
‘We are running our Kosher supermarket with delivery service and phone ordering for several years now. With our new online shop, we can significantly expand our catchment area in the region of London and beyond. On top of this, we gained massively both on efficiency for our delivery service and comfort for our online customers. SAAS was not only providing their system within very short time, they also consulted us in setting up all of the relevant processes. We are really impressed about the business process consulting and know-how we got during the setup of the solution.’
Key Benefits of GoKo Supermarket’s online delivery service
- <3 months for software provision
- <6 months until Go-Live by using the SAAS Grocer Success Program
- >3,000 Kosher food products and household goods
- Online delivery service operates using existing stores and personnel
- Next-day delivery in the London area
- Nationwide delivery within 24 hours after dispatch
- Picking and packing of packaged goods is efficiently performed in store
- Just-in-time integration with local specialty suppliers
- One website for both online shop and in store marketing information
- Seamless integration of Barclays credit card online payment services
- Real-time stock levels and product prices through integration with existing POS system